Express Courier - UPS - Belgrade

Michael Marinkovic

Sehr schlechter Service. Mein Paket steht am Zoll fest. Sollte ein Geschenk werden und die machen Probleme. Angeblich hat das Paket ein Wert von 1000€ was aber nicht sein kann. Das Paket hat einen Wert von 10€. Jetzt kommt das Paket nicht mehr an.

Brad Beckett

Imali smo kritičnu pošiljku koja je zahtevala odlazno carinjenje i u početku smo rekli da su ove kritike i bili užasnuti, ali naše stvarno iskustvo je bilo mnogo bolje. Nenad je bio od velike pomoći objašnjavajući svaki korak procesa. Naš paket je u roku od 24 sata prošao srpsku carinu, a 48 sati kasnije bio je na nemačkoj carini. Dakle, generalno dobro iskustvo. Žao mi je onima koji su imali loše iskustvo, ali želeo sam da podelim pozitivno iskustvo sa zaposlenima ove kompanije. Dok su čekali našu pošiljku, zaposleni su non-stop škljocali po tastaturi i izgledali su veoma zauzeti, tako da ne mislim da je lenjost ako imate problema sa pošiljkama ovde. Hvala vam!

Nemanja Brkić

Posiljka iz Finske stize za dva dana u Srbiju. Procedura u Srbiji je dosta sporija, traze dokumentaciju, izjave, slike porudzbine . Nakon toga nema obavestenja ni komunikacije, ne javljaju se posle kakav je status ni vreme isporuke. Posle 10 dana otisao licno kod njih i preuzeo posiljku i platio carinu sve zavrseno za 15 min. Moze bolje i efikasnije.

Sanja Bazdar

Uzasni su! Poslat poklon iz Amerike, trazena neka dokumentacija koju kad god posaljete nesto drugo fali, toliko da se razvuklo dva meseca i dalje nije dostavljeno.
20 mailova razmenjeno, niko ne zna sta tacno treba a u pitanju je POKLON. Neprofesionalni, ne znaju da rade svoj posao, ne mogu da daju konkretnu informaciju.

Vanja

Nisam imala kontakt sa call centrom ali dostavljači i brzina dostave je sve sjajno! Mladi, ljubazni, lep,kulturni momci..ne znam.. bas sam iznenadjena ostalim lošim komentarima. Moguće da je meni zapao isti momak oba puta kad sam narucila, ne znam ali sam vrlo zadovoljna.

Daniel Berisa

Aks i bex su spori al vi ste objasnili. Paket iz Nemacke do Beograda stigao za manje od 24h. A od beograda do beograda evo 12 dana cekam! Kad pozovem da pitam sta se desava - odgovor je uvek isti: strpite se guzva je.

Pavel Kropachev

I frequently deal with logistics companies, but my recent experience with the express courier service was the worst imaginable—and entirely avoidable.

First of all, not only do I not receive updates about my case, but I have to practically drag any information out of their representatives. It’s been over a month now, and I still have no idea when (or if) I should expect my package. I can't even get an estimated time frame despite following up daily.

Secondly, the communication is atrocious. When I call the call center, no one knows anything. Either I spend 15-20 minutes listening to the lovely hold music only to have my call dropped, or I’m told to email the broker—who never provides any clear or helpful responses.

Thirdly, regarding the documents: I submitted everything ages ago. A single call or clear email explaining how to properly complete the paperwork would have resolved the issue (in case I’m clueless about customs—I’m not obligated to know, especially since I’m paying for their customs clearance services). Instead, they ignore me or ask for one minor correction per day, only to request another the next day. This approach is absurd.

I’m not a confrontational person, nor do I believe I have any power to influence or expedite how this company operates. This is simply a cry of frustration.

Svetlana Simrak

The worst experience ever. The website provided very little information about the status of my shipment. Even after it arrived in Serbia and I submitted the required documents, the shipment still hadn't been delivered two weeks later. I spent 15 minutes on the phone with customer service, but they couldn't even determine if the package had been given to the courier or was still in their warehouse. Throughout the call, their manner was dismissive, as if they held me responsible for their own lack of information.